Support

We're here when
you need us.

Whether you're setting up for your first show or troubleshooting on show day, we've got you covered.

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Email Support

Direct line to the team that builds Show Caller. We respond within one business day โ€” faster if you're mid-show.

support@showcaller.io
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Getting Started Guide

Step-by-step walkthrough from install to your first live show. Covers server setup, team connections, and display configuration.

Coming soon
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Release Notes

See what's new, what's fixed, and what's coming next. Every update documented.

View changelog โ†’
Common questions

Answers before you ask.

Do I need internet to run a show?

No. Show Caller runs entirely on your local network. Once the server is running and the team is connected, internet is not required. Your show is never dependent on venue WiFi or a cloud service.

What devices can the team use?

Any device with a modern browser โ€” iPad, laptop, phone, desktop. The server runs on a Mac; everyone else connects via browser on the same network. Nothing to install for the team.

How many people can connect?

Unlimited. There are no per-user fees and no connection limits. Every operator, viewer, and backstage crew member can join.

Can I import my existing rundown?

Yes. Export your Google Sheet as CSV and import it directly into Show Caller. Your columns, cue names, and durations come through. You can also build from scratch or start from a template.

What does "3 machine activations" mean?

Your license covers one installation on up to three Macs. Your production Mac, a backup, and a travel machine. Deactivate one to free up a slot if you need to move it.

Does Show Caller replace Planning Center?

No โ€” and it's not trying to. PCO handles worship planning (songs, scheduling, team communication). Show Caller handles live production execution (cues, timing, displays, team sync). Most church tech teams use both. See how they complement each other โ†’

How does the Stage Timer work?

The Stage Timer is a fullscreen video output from the Mac. Connect a display, patch it into your switcher โ€” it's a live video source. Color transitions from green to amber to red. Portrait mode rotates 90ยฐ in software โ€” no scaler needed.

What if I need help during a show?

Email us at support@showcaller.io. We understand the urgency of show-day issues and prioritize them accordingly.